Guidelines
Each and every piece at Lavish Homz is handcrafted by artisans and producers around India. As these items are not mass manufactured and made with natural materials and techniques, please bear with us if you experience any delays or challenges in the production or delivery of your order.
SHIPPING/DOORSTEP SERVICE DELIVERY & DELIVERY TIME
The ordered products shall be delivered to customers as per the below conditions.
- Lavish Homz ships through trusted delivery partners.
- We ship our products to most areas within India.
- We are unable to redirect orders once items have been dispatched.
- All orders require a signature upon receipt.
- Ready products are typically delivered within 24-48 hours of order confirmation. Delivery timelines for furniture items can be up to 2-4 weeks as many of our designs are made-to-order and handmade by master craftsmen. If the item is in stock, we aim to ship in 24-48 hours of order confirmation.
- While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
- For Residences / Offices situated on Ground Floor, Products would be handed over to Doorstep.
- For Multi-level buildings, Products would be placed in a secure lobby area after informing the Security desk.
- Arrangement of manpower to carry the furniture inside any space would be at customer’s sole responsibility.
For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the Lavish Homz customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorised to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Lavish Homz. You are requested to cooperate with them and not force them to open the crates, packages etc.
CANCELLATION POLICY
Order booked once, cannot be cancelled, unless cancelled within, 8 hours of receipt of an order. No cancellations beyond the stipulated period of 8 hours shall be allowed. No amount shall be refunded. In such cases, if 8 hours have elapsed from the date of the Order of Booking; the full amount paid by the Customer will be deemed forfeited.
PAYMENT TERMS
- For all orders, 100% payment is required before the delivery of the goods.
- We offer secure online payment options to facilitate a seamless transaction experience.
DELIVERY & UNBOXING
- What should I check when the product is delivered to me? Depending on your location, your order may be delivered to you by the Lavish Homz team/third party courier company/transport services (for Bulky Pieces). You will receive a call and/or SMS prior to delivery to coordinate. We request you to be flexible with delivery windows and avoid rescheduling as this can lead to unexpected delays in your delivery, and returned shipments.
- Please note our delivery partners are not equipped to carry parcels up many flights of stairs or un-package furniture. Please ensure adequate access to the service elevator or we request you hire additional labor to assist with lifting. Parcels that do not fit in your entryway or service lift will be your responsibility.
- Furniture that is refused because it does not fit through an entryway will be the customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entryway/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Lavish Homz or the Logistics partner. We also request you to give the correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
- Open delivery is done kindly check the packaging thoroughly and if you find the packing in torn condition then please make a remark on the receipt before accepting the damaged packing such as ‘Goods received with damaged packaging’.
HOLDING COST OR DELAYED DELIVERY CHARGES
- Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request.
- We offer a grace period 1 week to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to your total order value on a monthly basis
- We will notify you via an email with a detailed breakup of the charges levied (on a monthly basis) and/or bill you pro-rata for the number of days (in case it’s less than a month that the order delivery has been withheld on your request)
- The ‘Holding Cost’ is calculated at the rate of 5% against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request.
- The ’Holding Cost’ has to be paid for, before we dispatch your order from our warehouse.
PRODUCT WARRANTY
Our products have a limited warranty based on the category of product. Our warranty covers only manufacturing defects that emerge during the warranty period, but does not include any damages due to ordinary wear and tear or mis-handling or mis-use of the product. It also does not cover damage due to theft, accidental damage, or external act or act of God (e.g. floods, natural disasters, etc). Our warranty period is 1 year from purchase date for furniture items and other decorative items comes with a warranty of 6 months.